Terms of Service

The Service provides eSIM data plans for international travel. Plans include mobile data only — no phone number, calls or text messages.

Local network service is provided by mobile carriers in each country; coverage and speed depend on the local network. The destination, data allowance, validity period, how the validity period is counted, and the installation deadline of each plan are as described on the plan page and checkout page at the time of purchase.

• You may purchase without registering, or sign in as a member with an email verification code or your Google account to view your orders in the account center.
• Please enter a correct email address. Installation details and order notifications are sent to this address. We are not responsible if you do not receive them because the email address was entered incorrectly.
• Member accounts are for personal use only. Please keep your sign-in method secure.

• Payment is by credit card, encrypted and processed by our payment service provider TapPay. We never access or store your card number.
• The price is the amount shown on the checkout page (in New Taiwan dollars).
• Once payment succeeds, the eSIM is issued immediately. If issuance fails, the system automatically cancels the order and issues a refund.
• After payment, we email an electronic receipt to the address you entered at checkout. Companies or travel agencies that need an invoice with a tax ID number can contact us through the Contact us page.

• After payment, the installation details (QR code and installation link) are sent to your email. You can also view them on the eSIM delivery page or in the account center.
• The installation details are equivalent to the eSIM itself — anyone who obtains them can install it. Do not forward or share them publicly. We are not responsible for losses caused by their disclosure.
• An eSIM can usually be installed only once. If you delete it from your phone after installation, you may not be able to install it again, so please do not delete it.
• Please complete installation within the installation deadline stated in the plan description; after that, the eSIM expires.

Before purchasing, please make sure your phone supports eSIM and is not carrier-locked (dial *#06# — if an EID is shown, your phone supports eSIM). Some models sold in mainland China, Hong Kong and Macau do not support eSIM. You will be asked to confirm compatibility at checkout.

• The validity period starts as described in each plan (for example, when the eSIM first connects to a network after you arrive at your destination). The plan ends once the data allowance or validity period is used up.
• For "daily" plans, the data allowance resets every day. Once the day's allowance is used up, speed is reduced or service stops, as described in the plan.
• Connection speed may vary with local network conditions, your location, or the carrier's usage policies.

For refund conditions and how to request a refund, please see our Refund Policy.

You must not engage in any of the following. If you do, we may cancel your order and stop providing the Service:

• Reselling eSIMs or installation details from the Service, or using them for commercial resale
• Purchasing with another person's credit card or with false information
• Using the Service for any illegal purpose
• Interfering with, disrupting, or attempting unauthorized access to the Service's systems

• We are not liable for compensation if the Service cannot be used due to force majeure, such as local network failures, insufficient signal coverage, natural disasters, war or government orders, but we will make every effort to help.
• We are not responsible for losses caused by device incompatibility, incorrect settings, or disclosure of installation details.
• Our liability for any single order is limited to the amount actually paid for that order.

For how we collect and use your personal data, please see our Privacy Policy.

We may amend these Terms. Amendments will be posted on this page with an updated date. Orders placed before an amendment are governed by the Terms in effect at the time.

These Terms are governed by the laws of the Republic of China (Taiwan). Both parties agree that the Taiwan Taipei District Court shall be the court of first instance for any dispute arising from these Terms, without prejudice to any jurisdiction a consumer may claim under applicable law.

Operator: Labspace Digital Co., Ltd.

Customer support: service@yunelo.tw