Privacy Policy

To provide eSIM purchase, delivery, customer support and receipts, we collect your personal data within the scope of the following purposes: online shopping and other e-commerce services; contract or quasi-contract matters; consumer and customer management and services; and accounting and tax matters.

• When you purchase: email address, cardholder name and mobile phone number; optionally, your phone model and departure date. If you choose a pre-departure text reminder, we also collect the mobile number that receives it (this may be a fellow traveler's number; please obtain their consent first).
• Member sign-in: email address; if you sign in with Google, the email address and name of your Google account.
• Contact form: email address, topic and message; optionally, your name and order number; and the page and IP address it was sent from (used to prevent abuse). Used only to reply to you.
• AI plan finder: the trip and usage details you type are processed by a third-party AI service to turn them into fields such as trip length and usage, so we can suggest plans. What you type, the suggestions and any feedback you give are kept until the Service ends and are used to improve our suggestions. Text that looks like an email address, phone number or ID number is masked automatically before it is stored, but please do not enter personal information.
• Usage records: order and eSIM usage status, sign-in records, IP addresses and other system logs (used for security and handling irregularities), and website browsing statistics (see "Cookies and analytics").
• Credit card data is processed directly by our payment service provider TapPay. We do not obtain or store your full card number.

• Period: for as long as the Service is provided, and for any retention period required by law (for example, transaction records retained under the Business Entity Accounting Act).
• Region: within the Republic of China (Taiwan), and wherever the service providers listed below process data.
• Recipients: the Company, and service providers engaged as necessary to deliver the Service — our payment service provider (TapPay), email delivery service, text message delivery service (only if you choose a pre-departure text reminder), Google (for website analytics, and if you choose to sign in with Google), and an AI service (only if you use the AI plan finder).
• Method: processed and used electronically, and only within the scope of the purposes above.

When we order eSIMs from eSIM suppliers, we do not provide them with your name, email address or phone number.

• Essential cookies: to keep you signed in and remember your language choice.
• Referral links: if you arrive through a partner's referral link, a cookie records the referral source for 30 days so the matching discount can be applied at checkout and the referral can be credited. This cookie stores only the partner's code and discount code, not your personal data.
• Website analytics: the Service uses Google Analytics 4 to measure how the website is used (for example pages viewed, referring websites and device type) in order to improve its content. Google collects this data through cookies; see the Google Privacy Policy (https://policies.google.com/privacy). Query parameters are removed from page addresses sent to Google, except advertising source parameters and plan codes. You can opt out of website analytics with the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).

The Service currently does not use advertising tracking pixels. The eSIM delivery page, order details, redemption, order lookup, account and password reset pages do not use any analytics or tracking tools, to prevent installation details and personal data from leaking.

You may email service@yunelo.tw to exercise the following rights over your personal data: to inquire about or review it, to request a copy, to request supplementation or correction, to request that we stop collecting, processing or using it, and to request its deletion. Data we are required by law to retain (such as transaction records) cannot be deleted during the retention period.

You may choose not to provide personal data, but if you do not provide the required information for a purchase, we will not be able to complete the purchase and deliver the eSIM.

We protect your personal data with measures such as encrypted transmission and access control. In the event of a personal data breach or similar incident, we will notify you as required by law.

We may revise this policy. Revisions will be posted on this page with an updated date.